Refund Policy
We want you to be happy with anything you buy from us. This policy covers paid content such as the Record Golf Course Pack.
14-day refunds, no questions asked
If you change your mind, you can get a full refund within 14 days of buying, even if you have already played the content. You don't need to give a reason.
Bought on the website
Web purchases are handled by our reseller, Paddle.com, the Merchant of Record for our orders. To get a refund, either:
- use the link in your Paddle receipt email, or go to paddle.net to find your order, or
- email us at [email protected] with the email address you used at checkout and your order number. We will ask Paddle to refund you.
Refunds go back to the payment method you used. Most banks show them within 5 to 10 working days.
Bought in an Android app (Google Play)
Purchases inside our Android apps are processed by Google Play.
- Within 48 hours of buying, you can usually request a refund directly from Google Play: open your Google Play order history and choose "Request a refund".
- After that, and up to 14 days after buying, email us at [email protected] with the Google Play order number (it starts with GPA.) and we will refund it through Google Play.
After a refund
The refunded content is removed from your PixelShorts account. Anything you earned with it, such as coins, records or achievements, stays.
Something not working?
If paid content doesn't work as described, contact us at any time, not just within 14 days. We will fix it, or refund you if we can't. This is in addition to your rights under the Consumer Rights Act 2015.
Abuse
We may refuse a refund if the same account repeatedly buys and refunds the same content.